วัตถุประสงค์หลักของงาน (Main purpose of this job)

The Software/Hardware Platform Production Support Engineer is responsible for providing technical support and troubleshooting for software and hardware product throughout the production process. This role will collaborate closely with various teams, including engineering, manufacturing, and quality assurance, to ensure smooth and efficient production processes.

หน้าที่หลัก (Major Tasks/Responsibilities)

• Provide timely and effective technical support for software and hardware issues that arise during production
• Troubleshoot and resolve problems related to software bugs, hardware malfunctions, and system configuration errors.
• Document and track technical issues and their resolutions.
• Work with vendors and partner to assist in the setup , configuration and maintainance of production environments , including servers , workstations and network equipment.
• Monitor production systems for performance issues and take corrective actions as needed.
• Conduct quality checks on software and hardware products to ensure they meet specifications and standards.
• Identify and report defects or quality issues to the appropriate teams
• Analyze production processes to identify areas for improvement and implement solutions to enhance efficiency and quality.
• Contribute to the development and maintenance of production documentation and procedures.

คุณสมบัติผู้สมัคร

• Bachelor degree or higher in Technology Management, Information Management, Digital Technology Management , Computer Science, Business Administration Management with Technology related , Computer Business , Computer Engineer or related fields
• 5 Years Experience in Software Development Project including Hardware and Devices
• Experience in production support process both Software , Hardware , Devices (Familiar to ITTL)
• Strong technical skills in software and hardware troubleshooting with problem-solving and communication to stakeholders (especially technical members